PACKAGING

Art prints are shipped in protective cardboard roll tubes.

In order to reduce waste, we will package multiple orders in a single tube, unless you request separate packaging in the notes section on the shopping cart page.

Shipping & Delivery

We are only a small team of artists and each and every print is made to order, so we do our best to get them to you as quickly as we can! 

At the moment we can ship to Australia, Canada, France, Hong Kong, Italy, Malaysia, Singapore, United Kingdom, USA.

As we grow we are adding more countries to our shipping list - send us an email if you don't see your location on our list!

We are not responsible for any duty/import/taxes/customs/etc charges you may incur upon delivery.

All orders will be processed on Monday and Thursday mornings.

HONG KONG:

Free delivery through SF Express. Please allow up to 5 working days from the nearest Monday or Thursday after you place your order for delivery of your goods.

INTERNATIONAL:

International delivery times will vary by location and during these uncertain times we cannot guarantee a delivery timeframe.

Please allow roughly two weeks from the nearest Monday or Thursday after you place your order for us to process and deliver your goods via courier. Shipping charges will be calculated at checkout.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur upon delivery.

Unfortunately we cannot be responsible for any duty/import/taxes/customs/etc charges you may incur upon delivery.

Free delivery throughout Hong Kong.

For international orders, shipping will be calculated at checkout.

Returns and exchanges

All sales are final.

We carefully quality check each print individually. In the unlikely event that you find a genuine defect in your order, please document the issue with photos and send us an email explanation with your order # at hello@onpaperlab.com with within 7 days of receiving your order.

Once your request is reviewed and approved, if necessary we will ask you to carefully return the products back to us in the same condition you received them, after which we will happily replace your order.

OTHER FAQS

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If it doesn't you can select your preferred currency in the dropdown menu at the top or bottom of the homepage.